Shop With Confidence
We understand your concerns about online security. That's one of the reasons we offer the latest encryption technology and maintain very high standards to ensure your personal information is safe when you shop on our website.
How We Protect Your Information
We use encryption technology to ensure the secure transmission of any personal information you provide while using our website. All transactions at our site are conducted using High-grade AES-128-bit Secure Sockets Layer (SSL) encryption. You can easily determine when you're sending data securely by looking at the Web address (URL) in your browser window. The first few letters will change from "http" to "https" when you are transmitting information protected by SSL encryption (the "s" in "https" stands for "secure"). It means that the page you are viewing was encrypted before being transmitted over the Internet. It makes it very difficult for unauthorized people to view the information traveling between computers. It is therefore very unlikely that anyone can read the page as it travels across the network.
Please note that our Secure Login screens are also protected by encryption technology. Because they are presented in a pop-in layer rather than a separate page, you may not see "https" in the URL.
Secure Ordering Process
Our ordering process is designed so that you will never have to pay for any unauthorized charges to your credit card account, if those charges result from your authorized transaction at our website.
If you are a victim of credit card fraud, the Fair Credit Act specifies that your credit card company can hold you liable for no more than $50 in fraudulent charges to your account. With our ordering process, you'll be reimbursed for any amount up to $50 billed to you by your credit card company for unauthorized charges to your account, if those charges result from an order you've placed on our website. To benefit from this protection, you must promptly notify your credit card company of any fraudulent charges and follow the procedures for doing so as outlined in your credit card agreement.
Your Protection
Popular Web browsers (such as Internet Explorer, Firefox, AOL Explorer and Safari) support SSL technology. To ensure you're getting the best protection available, we recommend using the latest version of your browser software and downloading security updates as they become available.
The following are a few more suggestions for maintaining the security of your computer and the information you provide online.
Install software only if you are certain it is from a trusted source.
Use public computers only if they are maintained by a trusted source, and always be sure to log out of your online account and shut down the web browser before leaving the computer.
If you are presented with a link to our website in email or on another site, and are unsure whether it is valid, do not click the link. Instead, type www.bbindustriesllc.com in your browser's address field to access our site directly.
Note: Email is not a secure form of communication. Our ordering features are secure, but please do not send us your credit card number or other personal information via email.
Outside Links
Occasionally we provide links on our Web site to other sites to enhance the functionality, shopping experience and to offer more stone related information within our industry. These sites operate independently of us and have established their own security and privacy policies. For the best online experience, we strongly encourage you to review these policies at any site you visit.
To learn more about our privacy and security practices, please see Privacy Policy.
"Phishing" Scams
Phishing is a method used by criminals to trick people into revealing personal or financial information. Scammers use many methods to lure victims, including legitimate-looking emails appearing to be from a trusted company or bank.
Phishing attacks and other scams can be difficult to detect. Criminals often copy company logos and Web site design in order to make these emails appear genuine.
What Can You Do To Avoid Being Scamed
Trust your instincts.
- If an offer seems too good to be true, it probably is. All our promotions are advertised either in our catalogs and/or our Slippery Rock Gazette.
- Be careful when clicking links from search engines or email. If you are unsure about the validity of a link to us, do not click it. Instead, enter www.bbindustriesllc.com directly into your browser's address bar to go directly to our site. You may find it convenient to save this address in your Web browser's "Favorites" or "Bookmarks" folder.
- If you receive a fraudulent email and have not opened it, delete it immediately. If you're uncertain of the legitimacy of an email, Web site or promotional offer that appears to be from us, please contact customer service at 800-575-4401 or email Feedback@BBIndustriesLLC.com.
- Don't send personal information via email. Email is not a secure method of communication. Never include your social security number, credit card number, PIN or account password in an email.
Please note that the only time we will ask for credit card or other account information online is during secure transactions on our site.
We will never request this type of information at another site or via email.